William Casas is a Technical Business Analyst at Cloudforce since April 2025, with previous experience at JBG SMITH from July 2015 to April 2025, where roles included Manager of Cloud Enablement and Senior Systems Analyst. In these positions, William drove digital transformation initiatives utilizing AI, automation, and cloud technologies, and implemented ITSM and ServiceNow solutions to enhance operational efficiency and user experience. William's earlier career includes roles as a Business Systems Analyst, intern, and academic tutor, supporting academic and administrative functions. William holds a Bachelor’s Degree in Applied Mathematics from the University of Maryland, complemented by studies at Montgomery College and high school education at Thomas S Wootton High School and Thomas Edison High School of Technology.
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