Chad Johnson

Chad Johnson currently serves as the Head of Customer Experience at Crisp since June 2025, following a similar role at Cantactix Solutions Inc. from January 2020 to June 2025, where optimization of pre-sale engagement and ongoing customer satisfaction was a primary focus. Prior experience includes working as a Solutions Consultant, where leadership in utilizing MissionControl Software led to a 66% efficiency improvement through a micro space redesign project. Additionally, Chad's background includes roles at PepsiCo as an Analyst and Category Analyst Specialist, contributing valuable data insights for product evolution and space allocation strategies in retail. Early career experience as a Data Analyst at CEI Engineering Associates, Inc. complements a solid educational foundation from the University of Arkansas, completed in January 2017.