Laura Hilken is a seasoned professional with over 15 years of experience in Customer Success and Experience Leadership. They have held multiple Director-level positions and excelled in Solutions Implementation and Account Management, particularly within the B2B SaaS and technology sectors. Currently serving as a Senior Account Manager at Shelf Engine, they lead cross-functional initiatives and enhance customer data visibility using SQL and Tableau. Previously, Laura held key roles at Proper Food and Wix.com, where they significantly contributed to revenue growth, team performance, and customer satisfaction through innovative training and process improvement strategies.
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