Michelle Lam is a seasoned Vendor Manager at GoDaddy, overseeing BPO Care teams for Re:amaze and Poynt, where impactful operational initiatives led to a significant increase in Net Promoter Score (NPS). Previous roles at Re:amaze included Senior Customer Care Supervisor and Customer Care Supervisor, where Michelle developed training modules, improved customer experience metrics, and optimized support processes. Educational background includes a Bachelor's degree in Economics from the University of California, Davis, complemented by experience in retail management and coaching youth volleyball.
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