Robert Taylor

Robert Taylor has worked in a variety of roles since 2016. Robert began their career as a Shift Manager at Jimmy John's in 2016. In 2018, Robert was a Customer Service Representative contracted to Best Buy Geek Squad, where they handled 45-55 incoming requests per day and assisted customers in troubleshooting home network, computer, and theater systems over the phone. In 2020, Robert worked as a Technical Support Engineer - Java at New Relic, Inc., where they worked across teams to solve complex technical customer problems involving the Java and Python agents. Robert also supported New Relic customers by solving various installation, configuration, and data exploration requests. In the same year, Robert also worked as a Freelance Software Engineer, developing a RESTful API using Java Spring and Ruby on Rails, creating unit tests, developing front end applications with HTML, CSS and Javascript, testing and fixing bugs on both front end and back end, and utilizing git for source control. Currently, Robert is a Software Engineer and Senior Application Specialist at GoFan, where they use New Relic to setup observability of the platform for both of the frontend applications, the api backend, and AWS infrastructure. Robert also sets up alerting within New Relic to detect anomalies and issues within across 4 applications as well as supporting infrastructure that handles events for over 1500 schools. Robert also uses trace and error data to assist engineers in locating issues in applications or platform, debugging, and testing fixes for issues within the frontend and backend applications.

Robert Taylor attended Andrews University from 2013 to 2015, where they studied Computer Software Engineering. Robert then attended Georgia State University from 2015 to 2017, where they obtained a degree in Computer Science. Most recently, they attended Flatiron School from 2019 to 2020, where they studied Computer Software Engineering. Additionally, they have obtained a variety of certifications from institutions such as LinkedIn, Udemy, HackerRank, and Flatiron School.