Natalia L.

Natalia L. is a seasoned professional with extensive experience in customer success and employee experience management. Currently serving as a Customer Success Manager at goFLUENT since December 2025, Natalia previously held roles that emphasized customer retention and process improvement, including a Customer Success Analyst position at Paytrack and various leadership roles in customer care and success at VTEX and Loja Integrada. With a solid foundation in strategic learning and knowledge management from time spent as a People Analyst at Dock, Natalia has consistently driven initiatives focused on culture, engagement, and customer experience since beginning in the industry in 2004. Natalia holds a degree in Marketing and Sales Planning as well as Event Management from Universidade Anhembi Morumbi.