Jon Bierma

Jon Bierma is a Senior Technical Support Engineer at GoFundMe, specializing in diagnosing and resolving technical issues for non-profit clients using GoFundMe Pro. Prior to this role, Jon served as a Solutions Engineer at Utopia Music, providing technical support for music tech applications and achieving a 97% customer satisfaction score. Experience also includes roles as a Digital Experience Consultant at Kibo, where assistance was provided to client teams in eCommerce, and as a Technical Support Team Lead at Oracle, overseeing support engineers and managing customer accounts. Jon's earlier experience features training volunteer teams and conducting outreach programs while holding a Bachelor's degree in Computer Engineering from Dordt University.