Binal Parekh is an experienced IT professional with a solid background in technical support and operations. Currently serving as a Production Support Analyst at Gogo since November 2014, Binal handles troubleshooting of customer issues, manages production incidents, and supports change processes to enhance system performance. Concurrently, Binal also works as a Technical Operations Engineer at Intelsat. Prior experience includes serving as an Application Support Analyst I at Haemonetics Software Solutions and holding roles at DBS Communications as a Customer Service Support Specialist and Technical Support Specialist. Binal holds a Master of Business Administration with Project Management from Keller Graduate School of Management of DeVry University and a Bachelor of Science in Computer Information Systems from DeVry University.
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