Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology. It’s our mission to make the aging experience iconic with the best all-in-one communication and engagement software for organizations that support seniors.

Health Care

Hospital

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Icon's headquarters in Newton, MA, United States

Ryan Galea

Meagan Rohan

Blake Lamb

Meredith Wentworth

Mary G.

This department focuses on the development and management of engineering projects and technical solutions.

Engineering

This department focuses on designing, building, and maintaining software applications.

Software Development

This department focuses on ensuring clients achieve their desired outcomes and satisfaction throughout their engagement with the company.

Customer Success

The Product Management and User Experience team at Icon is responsible for developing, refining, and optimizing the all-in-one communication and engagement software for senior care organizations. They focus on ensuring the technology is intuitive, effective, and enhances the aging experience by addressing the specific needs of older adults and their providers. This involves product strategy, design, user research, and continuous improvements to deliver exceptional user experiences.

Product Management and User Experience

This department focuses on corporate strategy, sales initiatives, and engineering operations to drive revenue growth.

Corporate Development

The Customer Success Team at Icon ensures that senior care organizations maximize the benefits of Icon’s communication and engagement software. By providing personalized support, training, and strategic guidance, the team helps clients achieve optimal outcomes, driving high levels of satisfaction and engagement for both staff and seniors.

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Org chart

Teams

Engineering

Software Development

Customer Success

Product Management and User Experience

Corporate Development

Customer Success Team

Offices

Icon

Org chart

Teams

Engineering

Software Development

Customer Success

Product Management and User Experience

Corporate Development

Customer Success Team

Offices

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