Imran Basha is an accomplished professional with extensive experience in customer service and operations management within the aviation and retail sectors. Currently serving as Assistant Manager - AOCS at IndiGo since June 2019, Imran supervises the Customer Services team, driving ground service performance and compliance with regulatory standards. Prior to this role, Imran held various positions at Jet Airways from August 2015 to May 2019, advancing from Customer Service Assistant to Senior Executive - AOCS, focusing on enhancing customer experience. Imran began the career as Team Leader at WHSmith India from April 2013 to July 2015, where oversight of store operations and staff performance analysis contributed to retail success. Imran holds a Bachelor of Science degree in Computer Science from Rayalaseema University, earned between June 2010 and May 2015.
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