John Wesley

John Wesley serves as the Senior Manager of Customer Experience at Air India Limited since April 2023, following a long tenure with IndiGo (InterGlobe Aviation Ltd) that began in December 2007 as Deputy Airport Manager at Bangalore. In this role, John oversees a team of 700 personnel, focusing on customer service workflows, compliance with airline and airport regulations, budgeting, and cost management. Responsibilities include coordinating with a wide array of internal and external stakeholders to ensure operational excellence and optimal resource utilization. John holds a Bachelor of Commerce degree in Accounting and Finance from United Mission Degree College in Bangalore.