Shashank .

Shashank is a seasoned professional currently serving as Sr. Manager - OCC at IndiGo (InterGlobe Aviation Ltd), having progressed through various roles since starting as a Customer Service Agent in 2012. In this leadership position, Shashank oversees daily operations, ensuring schedule integrity and effective emergency response while managing operational performance and team dynamics. Shashank also previously worked as a Guest Service Agent at Kingfisher Airlines and holds a B.A. in International Hospitality from the International Institute of Hotel Management, where they continue to further their education in International Hospitality Administration.