Shefali Dutt is a seasoned professional in the aviation and marketing sectors with extensive experience in product leadership and customer service. Currently serving as Product Lead at IndiGo since August 2022, Shefali oversees the strategy and development of PSS solutions to enhance operational efficiency and passenger satisfaction. Prior roles include Coordinator for the Frequent Flier Programme at KLM Royal Dutch Airlines, where responsibilities encompassed promoting loyalty programs and customer relationship management, and Manager of Corporate & Social Marketing at Elegante World, focusing on marketing strategies and campaign execution. Additional experience includes roles at Air France and Jet Airways, contributing to airport operations and customer service. Educational qualifications include a Bachelor of Science in Hospitality & Hotel Administration from the Institute of Hotel Management Delhi.
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