Ummer Farook has extensive experience in the aviation industry, currently serving as a Senior Manager at IndiGo (InterGlobe Aviation Ltd) since August 2012, where responsibilities include overseeing customer service operations. Prior to this role, Ummer held the position of Customer Service Agent at Etihad Airways from December 2010 to September 2012, contributing to an understanding of customer support and service excellence within the airline sector.
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