Casey Elder

Senior Manager Customer Success at Gong

Casey Elder has a diverse work experience spanning across various industries and roles. They are currently a Senior Manager of Customer Success at Gong since September 2021. Prior to that, from January 2019 to September 2021, Casey worked as the Director of Customer Success - Growth at RollWorks, a Division of NextRoll, Inc., overseeing a team of 12 IC roles and managing a media + SaaS business of 200+ customers.

Before joining RollWorks, Casey held roles at Adroll Group (now NextRoll, Inc.) from July 2015 to August 2019, serving as a Manager Growth West and later as a Sr. Account Manager. In these positions, Casey provided consultative and strategic marketing guidance to B2B clients and managed ad operations for campaigns.

Casey also has experience in the education sector, having worked as the Assistant Director for Leadership Programs at the University of San Francisco from July 2013 to July 2015. Prior to that, they were a Student Organization Advisor at Santa Clara University from November 2012 to July 2013, where they advised numerous registered student organizations and facilitated leadership programs.

Additionally, Casey has held multiple positions at Santa Clara University, including roles as a Research Assistant, Graduate Assistant at the Center for Student Leadership, and Graduate Research Assistant in the Sociology Department. These roles involved advising student organizations, coordinating events, teaching leadership programs, and conducting research.

Earlier in their career, Casey worked as an Outbound Sales Representative at Wyotech, Corinthian Colleges from October 2009 to December 2010, where they managed new student orientations and budget planning.

Casey also volunteered at Cecil White Montgomery Street Inn from October 2007 to December 2007.

Overall, Casey Elder's work experience demonstrates a strong background in customer success, leadership development, marketing, education, and research.

Casey Elder holds a Bachelor of Science degree in Marketing from Santa Clara University, which was earned between the years 2005 and 2009. Subsequently, from 2010 to 2012, Casey pursued a Master of Arts degree in Education Administration with a Higher Education Emphasis, also at Santa Clara University.

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