Joe Heun

Joe Heun is a Senior Customer Support Analyst at GoodData, where responsibilities include resolving complex customer issues, preparing documentation in collaboration with the Technical Writing team, writing MAQL for reporting metrics, constructing logical data models, and designing dashboards. Joe also works closely with Account Managers, Product Managers, and customers across various time zones to enhance the platform based on customer needs, manages the GoodData API, and serves as a Zendesk Admin, customizing support systems for individual clients. Prior experience includes serving as a Service Desk Analyst at CSC. Joe holds a Bachelor’s degree in English Literature from Mount Mercy University.