Joel Ramirez is an experienced professional in the fields of technology and management, currently serving as an Encompass Support Specialist at GoodLeap LLC since June 2020. In this role, Joel provides mortgage application support for over 1,000 users, conducting technical quality reviews and troubleshooting deployment issues, which have led to significant improvements in knowledge management and a 20% reduction in ticket volume. Prior to this position, Joel held various roles including Web Developer at J.P.I.T. Private Computer Consultation, Assistant Manager at O'Reilly Auto Parts, Information Technology Analyst at California Capital Mortgage Company, and Computer Repair Technician at Office Depot. Educational credentials include a Bachelor of Science in Applied Computer Science from City University of Seattle and additional certifications in Web Development and Business Administration.
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