Matthew F.

Matthew F. has a diverse work experience spanning over two decades. Their most recent position was as a Client Success Support Manager at GoodShape, where they started in December 2021. Prior to that, they worked as a Customer Services Team Leader at Bottomline Technologies from August 2021 to October 2021.

Before their recent roles, Matthew spent a significant portion of their career at XE.com, starting as a Foreign Exchange Specialist in July 2002 and eventually becoming a Client Support Team Manager in June 2017. In this role, they led and motivated a team of 12-14 members, set SMART objectives, provided effective leadership, and addressed performance issues. Matthew also designed and delivered training, analyzed performance metrics, and built relationships with other teams to improve operational efficiency.

Matthew's earlier experiences include working as a Relationship Manager at Travelex from September 2007 to April 2009, a Broker Liaison Manager at Primrose Mortgage Processing from October 2006 to August 2007, and a Complaints Handler at Bank of Ireland from October 2005 to October 2006. Matthew began their career as a Customer Service Representative at Going Places Travel in August 2009.

Matthew F. attended the University of the West of England from 2000 to 2004, where they obtained a BA (Hons) degree in Politics.