Nicki Otter

Head of Client Success at GoodShape

Nicki Otter has extensive work experience in various roles and industries. Nicki currently works at GoodShape, starting in 2022. Nicki holds the position of Head of Client Success and previously worked as a Client Success Manager. Prior to this, they were employed by Acorn Business Finance / Flexible Funding as a Business Development Manager from February 2022 to August 2022.

In 2017, Nicki joined Medibank where they held multiple roles. Nicki served as a Senior Relationship and Delivery Manager, Vic from September 2019 to September 2021. Before that, they were a Sales Manager - Overseas Portfolio from February 2018 to September 2019 and a Relationship Manager from April 2017 to January 2018.

From 2016 to 2017, they worked at ahm Health Insurance as a Manager of Operations & Transformation. Nicki also gained experience at Medibank as a Relationship Manager from June 2015 to January 2016.

Earlier in their career, Nicki worked at Michael Page as a Senior Marketing Recruitment Consultant from January 2014 to June 2015 and as a Marketing Recruitment Consultant from April 2012 to June 2015. Nicki also held various roles at Endsleigh Insurance, serving as a Business Development Manager from October 2010 to April 2012, a Senior Learning and Development Advisor from January 2010 to October 2010, and a Learning and Development Advisor from September 2007 to September 2010.

Nicki's professional journey began at Wise Employment, where they worked as a Recruitment Consultant from September 2005 to August 2007. Overall, their experience encompasses roles in client success, business development, relationship management, recruitment, and learning and development.

Nicki Otter earned a Post Graduate Diploma in Management of Human Resources from the University of Gloucestershire from 2008 to 2010. Prior to that, they obtained a Bsc (hons) in Psychology with a 2:1 grade from the University of Liverpool between 1999 and 2002.

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