Michael Varano

Michael Varano is an experienced customer service representative currently employed at GoodTemps, serving at the NYC Department of Transportation IT Help Desk since July 2022. Responsibilities include managing client calls and emails, as well as entering technical issues into the Service Now ticket system. Prior employment includes a role as a remote customer service representative at AST Financial, where Michael handled a high volume of calls, and experience as a project tech at USEReady, focusing on workstation relocation and troubleshooting. Educational qualifications include a Bachelor's degree in Computer Information Systems with a minor in Database Management from DeVry College of New York, along with CompTIA A+ and CompTIA Network+ certifications from Per Scholas.