Jack Dugan has extensive experience in IT service management, holding multiple leadership positions at The Goodyear Tire & Rubber Company since March 2013, including Global ITSM Cross-Process Owner and ServiceNow Product Owner for ITSM & SPM. Prior to this, Jack worked as a Sr. Business Analyst at The J.M. Smucker Company and held various roles in change and release management at Diebold, YRC Worldwide, Inc., and Affiliated Computer Services. Jack Dugan holds a Bachelor of Science in Management Information Systems and a Bachelor of Science in Business Administration with a focus on Advertising, both from The University of Akron.
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