Klara Marik

Klara Marik is an accomplished professional with extensive experience in service delivery and operations management across various prestigious companies. Currently serving as a Service Delivery Manager for Proactive Solutions EMEA at The Goodyear Tire & Rubber Company, Klara excels in project planning, process specification, and system feature development for customer support and fleet services. Prior to this role, significant contributions were made at Vodafone Roaming Services S.à r.l, where duties included establishing a central incident management process, implementing performance reporting tools, and managing business continuity plans as Operations Customer Experience & Business Continuity Manager. Klara's career began at Vodafone a.s. Czech Republic, with progressive responsibilities spanning business solutions architecture to customer care project leadership. Education includes a Master’s degree in International Business from Prague University of Economics and Business, alongside current studies in language and formation programs.