Akash Tyagi is a Senior Software Engineer currently working at Google since September 2023, where the focus has been on designing a conversational GenAI agent framework for the Customer Support Platform, achieving a 56% resolution rate for multiple Google Cloud Products. Prior to this role, Akash served as a Senior Software Engineer at YouTube from July 2020 to August 2023, successfully implementing a Demand Management Service that enhanced demand ingestion capacity and latency, while also leading a team to develop a centralized platform for client teams. Earlier experience includes positions at Facebook, where work involved scaling the Stories Delivery System and an internship focused on Ads ML infrastructure, along with roles at MoveInSync and Directi, contributing to customer experience improvements and developing robust communication services. Academic qualifications include a Master of Computer Science from Texas A&M University and a Bachelor of Technology in Computer Science and Engineering from Motilal Nehru National Institute of Technology.
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