Andrew Heffner is an experienced engineering manager currently employed at Google Cloud since July 2022. Prior to this role, Andrew served at Ntrepid LLC from July 2016 to July 2022, where titles included Director of Support, Senior Manager of Production Support, and Systems Reliability Engineering Tech Lead. At Ntrepid, oversight of a 24/7 support group was a key responsibility, involving management of over 20 team members and the development of a comprehensive support cycle in collaboration with the SRE team. In previous roles, Andrew focused on overseeing support teams for production customers and implementing proactive solutions to prevent incidents. Andrew is an alumnus of Penn State University.
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