Balal M. has extensive experience in technology and project management, beginning at BT - Global Services from August 2004 to February 2008, where responsibilities included leading technology delivery for Olympic venues as Programme Manager for London 2012 and managing high-budget projects as Product Delivery Manager. From April 2018 to October 2020, Balal served as Senior Escalation Manager at BT, handling high-profile cyber security incidents, and as Lead Technical Delivery Manager, overseeing the strategic lead on mobility and the deployment of Office 365. Currently, Balal is a Critical Incident Manager at Google. Balal holds a Master's degree in Management Information Systems from Brunel University London, obtained between 2014 and 2016.
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