Caram Lee has a diverse background in customer service and operations, with experience spanning over several years in various roles. From September 2015 to May 2016, Lee served as a Sales Associate at MAC Cosmetics, where responsibilities included opening and closing tills and providing professional customer advice. Previous experience includes a brief internship as a Receptionist at Hôme Youth Hostel in Valencia in early 2014 and a role as a Customer Service Associate at HCL Technologies from June 2016 to October 2017, focusing on query resolution. Additionally, Lee worked as a Risk Analyst at Accenture from March 2018 to April 2019, conducting investigations into potential risks. Between February 2021 and September 2022, Lee held multiple positions at Airbnb, including Senior Operations Investigation Specialist and User Knowledge Operation Specialist, emphasizing user background checks and policy application. Prior to the current position in T&S Risk Ops at Google since December 2024, Lee briefly served as a Trust Escalation Case Manager at Cpl. Education includes a degree in Marketing Practice from the National College of Ireland, attained in 2017.
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