Chris Yuan is an experienced professional in contact center engineering and software development, with a career spanning over three decades. At Intuit Inc., Chris served as a Senior Contact Center Engineer, overseeing the operations of a 24x7 call center environment and enhancing customer interaction solutions. Prior to this, Chris held the position of Senior Development Manager at Convergys/Intervoice, managing engineering teams to deliver multi-channel software for IP contact centers. Currently, Chris continues to develop expertise at Google as a Contact Center Engineer. Earlier experience includes a role as a Senior Software Engineer/Manager at Intervoice/S1/Edify, where Chris managed the EVIP platform team and contributed to significant software releases that facilitated the company's IPO milestone. Chris holds a B.S. degree in Computer Science Engineering from San Jose State University.
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