Claro Daluro is an experienced professional specializing in customer experience and continuous improvement. With a tenure at Telstra from April 2015 to March 2016, Claro held roles including Continuous Improvement Specialist, Senior Continuous Improvement Lead, Global Insights & Improvement Expert, and Team Leader, focusing on identifying customer pain points, data analysis, and embedding proven changes to enhance customer service outcomes. Following this, from August 2017 to October 2019, Claro worked at Google as a Product Support Manager, Senior Operations Readiness Manager, Vendor Manager, and Senior Vendor Manager, overseeing customer support projects, managing vendor performance, and ensuring operational readiness to meet business objectives. Claro's educational background includes studies at the Technological University of the Philippines.
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