Crystal Wong

Crystal Wong has a robust background in retail and customer support, beginning as a Sales Associate at Aeropostale from November 2006 to February 2008. Crystal then advanced to Assistant Manager at Hollister Co. from February 2008 to March 2015, managing visual merchandising, stockroom organization, and employee training. Following this, Crystal worked as a Customer Support Representative at Square from August 2015 to August 2016, providing high-quality support and documentation improvements. In March 2019, Crystal joined Fitbit, now part of Google, as a Lead Customer Support Agent focused on payments and warranty fraud, before transitioning to a Fraud Analyst role. Currently, Crystal serves as a Lead Customer Support Agent at Google, continuing to address fraud-related issues and collaborating with cross-functional teams. Crystal holds a Bachelor of Science in Marketing from San Francisco State University, completed in 2008.