Cynthia Towne has extensive experience in the travel and airline industry, with a focus on international pricing and automated solutions. Beginning a career at Northwest Airlines from June 1976 to May 2007 as Team Lead/Specialist in International Pricing Operations, Cynthia became an industry expert in pricing policies and procedures. From May 2007 to April 2011, Cynthia served as a Quality Assurance Pricing Analyst at ITA Software, creating requirements for pricing solutions and collaborating with industry groups. Cynthia then joined Google in April 2011 as Sr. Product Specialist - Travel, where responsibilities included developing pricing products, chairing industry working groups, and troubleshooting customer issues related to automated reissue and exchange processes until January 2023.
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