Divya Rao

Divya Rao is an accomplished professional with extensive experience in customer experience and operations, currently serving as the Global Lead for Customer Experience at Google since April 2011. Divya has held various leadership roles at Google, including APAC Google Pay Support Lead and Manager of APAC Partner Operations. Prior to joining Google, Divya worked at Procter & Gamble from July 2008 to May 2011 as a Key Account Manager and Modern Retail Operations Manager, focusing on sales and distribution in the Hyderabad and Telangana regions. Divya holds a PGDM in Marketing and Operations from the Indian Institute of Management, Lucknow, and a Bachelor's degree in Electronics and Communication from Osmania University.