Erika Brown

Erika Brown is an experienced professional in customer success and client management, with a career spanning from 1994 to the present. Erika has held significant positions at various prominent companies, including as a Senior Customer Success Manager at Google since November 2022 and Mandiant from November 2021 to November 2022, focusing on customer satisfaction and relationship management. Previous roles include Client Support Manager at CenturyLink and Lumen Technologies, as well as Global Account Consultant at CenturyLink Business, where Erika managed a global customer base generating $1.8 million in monthly revenue. Early career experience includes positions at Qwest, where Erika supervised teams and resolved customer escalations, showcasing a strong emphasis on employee coaching and customer experience.