Gustavo Lima is an experienced technical professional with a strong background in enterprise support and customer service in the technology sector. Gustavo has worked at VMware from December 2007 to September 2012, where responsibilities included providing support for VMware products, leading initiatives for Capacity IQ, and managing customer cases effectively. After a brief stint at Volt Technical Resources as an Exchange Escalation Engineer, Gustavo returned to VMware in various roles, such as Staff Premier Support Engineer and Support Account Manager, focusing on high-profile customer escalations and proactive support strategies. Currently, Gustavo serves as a Technical Solutions Developer at Google, starting in January 2022. Educational qualifications include an AAS in Computer Science from LaGuardia Community College and a Bachelor's degree in Computer Science from Universidade Federal de Pernambuco.
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