Howard Pham is a seasoned IT professional with extensive experience in technical support and solutions consulting. At Google, roles included Technical Solutions Consultant II and III, and Monitoring Site Reliability Engineer, focusing on tool development and troubleshooting across various platforms. Prior experience as a 2LS Support Engineer at HP involved high-level customer support, process improvement, and documentation creation. As an IT Business Analyst at Centristics, Howard excelled in technical support, cost-saving initiatives, and collaboration on projects. Early experience at the University of Texas at Dallas included providing first-line technical support for media services.
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