Ian Fong is an accomplished technology professional with a Bachelor's Degree in Computing Science - Software Systems from Simon Fraser University. Ian's career includes roles as a Test Automation Developer at BlackBerry, a Software Developer at CA Technologies, and a Site Reliability Engineer at Google, where responsibilities include establishing service reliability, implementing metrics dashboards, and leading on-call incident resolution. Previous experience also includes positions as a Technical Solutions Engineer at Google, Cloud Support Engineer at Amazon Web Services, and various roles during the early career years, showcasing expertise in both software development and cloud services. Ian's technical skills are complemented by a strong commitment to customer service and support excellence.
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