Ishan Arora

Ishan Arora is a Senior Program Manager specializing in Critical Incident and Escalation Management at Google, bringing over 15 years of experience in IT Service Management. Previously, at TeamViewer, they led a team of IT Service Desk professionals for Europe and ensured the effective resolution of technical issues. Ishan also contributed to Wipro Limited as a Major Incident Manager, where they implemented processes that significantly improved communication and reduced incidents. They hold an MBA in Information Technology from The Global Open University Nagaland, completed in 2021.