Jacob Cox is a Customer Success professional specializing in Applied AI at Google, where they hold multiple roles, including Conversational AI Consultant. With 8 years of industry experience, they have a proven track record of building and repairing cross-functional AI teams to enhance user journeys. Previously, Jacob was a Project Coordinator and Lead Linguist at Lionbridge, where they managed teams and collaborated with international stakeholders to improve Virtual Assistant performance. Jacob earned a Bachelor of Arts in French and Francophone Studies, with minors in English and Business, from Santa Clara University.