Jia Gao has diverse experience in user experience research and case management, with a solid educational background in applied psychology and medical anthropology. Notable roles include Care Manager at Housing Works, where Jia provided comprehensive case management for adults with chronic mental health conditions, and various positions at Google, where Jia advanced from Associate UX Researcher to Senior UX Researcher, leading impactful research initiatives for products like Google Shopping and contributing to the development of the Shopify-Google Channel App. Additionally, Jia has experience as a UX Researcher at Roofstock, establishing user research practices, and served as a Research Assistant at ANTHROLOGICA LTD, focusing on adolescent nutrition interventions.
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