John Hong possesses extensive experience in IT and engineering support, spanning various roles and companies since 2004. Initially serving as an Assistant Network Technician at Garden Grove Unified School District, John managed a large user base and upgraded systems for multiple sites. Subsequent roles included Senior Desktop Support Technician at Newegg.com, where John improved deployment efficiency and led technical support initiatives. At Quantum, John excelled as Engineer Technician IV, overseeing lab infrastructure and significantly enhancing network performance. Currently, as a Lab Admin and Hardware Test Engineer II at Google, John continues to leverage expertise in system compliance, troubleshooting, and infrastructure design. Academic credentials include a Bachelor of Science in Information and Computer Science from UC Irvine and specialized training in Windows, Linux, and Cisco at Coastline Community College.
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