Jonny Burgess has extensive experience in business development and account management within the IT and telecommunications sectors. Starting as a Proprietor at Japports UK, Jonny transitioned to roles at CCT, including Internal Key Account Manager and later Account Director, where a strong focus on customer service and Avaya expertise was highlighted. Jonny served as Country Director at Serenova, leading the business development strategy in the APAC region for the cloud contact center platform. After roles as Business Development Director at LiveOps and as an Enterprise Account Executive at Twilio, Jonny held the position of CX Specialist at Amazon Web Services. Currently, Jonny is a Customer Engagement AI Specialist at Google, contributing to advancements in customer communication technologies across the APJ region.
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