Joshua Hoffman is a dedicated and proactive SME (Subject Matter Expert) specializing in Analytics, Shopping, and Partners at Google. They previously served as an SMB Account Strategist, providing technical and consultative support to small and medium businesses in online advertising. Before joining Google, Joshua worked at Blue Cross Blue Shield of Michigan as a Customer Service Representative, where they resolved over 30,000 inquiries and received a corporate service excellence award. Joshua also held the position of Store Manager at RadioShack, overseeing operations and achieving significant sales growth. They earned a BA in Interdisciplinary Studies from Adelphi University Honors College and have studied Japanese at the Japan Center for Michigan Universities.
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