Julio Hidalgo is the Head of Data Analytics and AI Sales Specialists for Iberia at Google, where they lead the Data Analytics and AI business in Spain and Portugal. With over 20 years of experience in the customer experience sector, Julio has held various leadership roles at Genesys, including Director of EMEA Solution Lead Analytics and Predictive AI. Their expertise includes applying artificial intelligence and machine learning in contact centers to enhance customer and employee experiences. Julio holds an engineering degree from Universidad Politécnica de Madrid and has completed a certification path through the Project Management Institute.
This person is not in the org chart
This person is not in any teams
This person is not in any offices