Likitha K is a Critical Incident Manager at Google Cloud, specializing in incident and escalation management since 2023. With over nine years of experience in technical support and incident management, Likitha previously served as a Major Incident Manager at Trellix and McAfee, where they ensured service excellence and adherence to ITIL standards. Likitha also held roles as an IT Application Management Engineer at Dell Technologies and a Senior Technical Associate at Convergys, focusing on troubleshooting and resolving complex technical issues. Likitha is currently pursuing a Bachelor's degree in Computer Science at Surana College.
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