Luis Nova has extensive experience in workforce and operations management across various companies. At Concentrix, roles included Service Delivery Manager and Workforce Manager, overseeing workforce management for Portugal, participating in EMEA projects, and implementing capacity planning and scheduling processes. Luis also managed Tier 1 and Tier 2 programs, collaborated on forecasting, and served as the primary point of contact between multiple operational departments. Currently, at Google, Luis holds the position of Vendor Manager, continuing to leverage a strong background in operations management developed at previous roles in organizations such as Randstad Portugal, where responsibilities included coaching, quality monitoring, and training for diverse programs.
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