Lutfi R.

Lutfi R. is an experienced professional in technical account management and service solutions with extensive expertise across various industries. Notable roles include Solution Architect at telkomtelstra and Service Solution Architect at Telstra, where responsibilities involved providing integrated technology solutions and ensuring ITIL-aligned service delivery. Subsequently, at Google, Lutfi R. served as Technical Account Manager and Lead Technical Account Manager, leading cloud adoption and digital transformation projects while managing critical customer relationships. Currently, as Head of Technical Account Management at Google, Lutfi R. oversees a team focused on enhancing customer experience through optimized systems integrated with AI capabilities. Prior experience includes significant positions at IBM, managing large-scale projects, client relationships, and service delivery. Lutfi R. holds a Master of Liberal Arts in System Engineering from Harvard University and is currently pursuing further studies in the same field.