Manjunath D S has extensive experience in customer experience and technical services, with a career spanning from academic roles to senior management positions in leading technology companies. At Cisco, from October 2018 to February 2021, Manjunath served as a Global Customer Experience Duty Manager, focusing on cross-functional team leadership and customer satisfaction. Prior roles included Team Lead and Strategy and Planning Manager, responsible for driving continual service improvements across Customer Experience Center functions. Manjunath also has a background as a Senior Engineer in Technical Services, specializing in Unified Communications and holding several certifications, including CCIE Collaboration and VCP. Currently, Manjunath is a Senior Program Manager/Critical Incident Manager at Google, and holds an MBA in Operations and Supply Chain Management from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor's Degree in Electronics and Communications Engineering from REVA ITM.
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