Ning Ruan is a Senior Staff Software Engineer and Engineering Manager at Google, where they have contributed to the development of a cloud contact center AI solution and led a team in leveraging large language models to enhance agent productivity. With a PhD in Computer Science from Kent State University and a strong research background, they hold over 10 publications and two patents, accumulating more than 1000 citations. Ning's previous roles include Senior Software Engineer and Software Engineering Intern at Google, where they improved mobile display ads targeting and measurement infrastructures. Their academic journey also includes a Bachelor's degree from Fuzhou University and a Master's degree from Beihang University.
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