Nirvaan Baid is currently a Customer Experience Lead at Google, where they lead a team to enhance support for over 5 million Google advertisers and drive efficiencies in customer interactions through AI efforts. Previously, Nirvaan held roles such as North America Lead for Core Campaign Services and Americas Lead for Shopping Ads at Google, achieving substantial revenue growth and operational improvements. They co-founded FREEMANIA.Org, an affiliate marketing platform, and have experience in market research and media internships. Nirvaan holds a B.Tech in IT and an MBA in Marketing from ABV-Indian Institute of Information Technology and Management.
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