Pravil P is an accomplished professional with extensive experience in escalation management and technical support across notable companies including Microsoft, VMware, Aditya Birla Minacs, and Google. At Microsoft, Pravil P served in various roles, including Escalation Engineer and Team Lead for Windows Azure, focusing on resolving complex customer issues and collaborating with partner teams. Following this, Pravil P worked at VMware as a Senior Regional Escalation Manager, managing customer escalations and driving improvements in service delivery. Currently, Pravil P holds the position of Senior Program Manager in Incident & Escalation Management at Google Cloud. Educational achievements include degrees in Project Management from the Indian Institute of Management Bangalore, Customer Success Management from Gainsight University, and a B Tech in Computer Science and Engineering from Kannur University.
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