Ran Shiloni possesses extensive experience in technical support and IT operations across several prominent companies. Beginning as a Technical Support Specialist at Orange, followed by roles including IT Help Desk Specialist and 2nd Tier Support Engineer at LivePerson, Shiloni honed skills in customer service and technical support, addressing complex IT needs for high-profile clients such as Microsoft and Bank of America. Subsequent positions included Technical Support Engineer at WalkMe and Apple Genius at iDigital, where expertise in Apple products was developed. Most recently, Shiloni served in various capacities at Google from April 2020 to July 2024, including Senior Corporate Operations, Google Cloud Instructor & Curriculum Developer, and Curriculum Technical Lead. Educational qualifications include a major in Computer Science from Kalay and a Bachelor's degree in Computer Science and Business Management from The Open University, complemented by certifications in Mac OS X Support Essentials and Cisco Certified Network Associate.
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